There is no requirement to register with fillmybelly.com to place an order. However, for the added benefits we offer, such as storing saved searches and faster ordering, you can register your details securely with us. We can also keep you updated with news of fillmybelly.com exclusive special offers and new retailers – we will only email you with offers that you can use from your postcode area.
It’s incredibly simple to place an order on our website. All you need is your postcode, a valid email address and contact number. You can then browse the menus, add items to your basket and choose your delivery time.
The fillmybelly.com website provides a delivery-only service.
Due to the rapid delivery of your order details to the retailer, it is probable that preparation of your meal will begin immediately after you place your order. Therefore, we do not offer a cancellation service on our site. You may contact the retailer direct and request the order to be cancelled however this will be purely at their discretion. If they authorise the cancellation and you have paid online, we will refund your payment for you.
We have a support team in place that monitors every single order passing through fillmybelly.com. Our technology allows us to see when a message has been delivered to the retailer from whom you have ordered. If for some reason we don’t receive a valid delivery report for the order details, one of our team will call the retailer to confirm it has been received and if necessary, place the order over the phone for you.
All payment options are displayed on the screen showing which retailers are available after you have entered your postcode
- Credit or debit card - most retailers have opted for us to accept payments online on their behalf, even if they don’t normally accept credit or debit card payments. Your payment will be processed securely by Sagepay and will appear on your statement as www.fillmybelly.com
- Cash on delivery - all of our retailers accept cash on delivery.
Please ensure that you provide an accurate delivery address and further instructions if your address is difficult to find. If the retailer is unable to locate your address, they will contact you by telephone so you also need to make sure you leave a valid contact number on your order details.
Please note that if a retailer is unable to find your address to deliver your order and is unable to reach you by telephone, refunds for paid orders will be at the discretion of the retailer
No, all the prices listed on our website are taken directly from the restaurant’s latest menu. We don’t charge you anything for using the service or paying online. Some retailers also offer exclusive special offers to fillmybelly.com customers.
No, one of the terms of advertising on our website is that the retailer must offer delivery free of charge. This may however vary depending on which retailer you are ordering from and your delivery address. Some retailers may offer you the option to pay a small delivery charge however if you do not meet the free delivery value.
All retailers’ minimum delivery times are displayed on the main retailers screen after you have entered your postcode. The minimum times will vary depending on the day of the week and the time of the day. For example, there will be a longer waiting time for orders placed around tea time on a Friday evening than after 9pm on a Monday evening. The wait time will be clearly displayed for each retailer before you select to browse the menu, but please remember the times given are approximate.
Our retailers agree an area to which they will deliver free of charge providing the order value is of a certain amount. The retailer may be happy to deliver further afield but in order to cover their costs, have to ensure the order value is slightly higher.
No problem. Simply place your order with the first retailer then go back to the main screen to select another retailer that you’d like to order from and carry on your order process. You can pay online or with cash on delivery. Please note that each retailer will deliver their own portion of your order so you will receive more than one delivery. This service is provided as a convenience only, we cannot in any way guarantee that any orders made will be delivered the same time.
We never forward of sell our customers name, address or email details to third parties. Your information is held securely within our company. We only pass on the necessary details need to deliver you order to the retailers.
Card payments are handled securely by our processing company, Sagepay verified using the security system 3D Secure, therefore your card details are never seen by any of our staff. In the event of a payment query, you will never be asked by a member of the fillmybelly.com team for your full card details, and we would urge you not to volunteer them.
We will always supply you with the retailer’s business name, address and telephone number for you to be able to contact them regarding your order. This contact information is displayed on the order confirmation screen.
We do not currently provide a telephone support service for customers; being an online business, our preferred method of communication is by email which is monitored by our customer service team every day until 23.30. You can certainly email us at firstname.lastname@example.org
otherwise our office address is;
Should you require details of our registered office, the address details are as follows;
Your feedback will be posted to the live website for other users to view.
We hold our customer’s feedback and opinions in very high esteem and endeavour to provide the best service we possibly can. All feedback is monitored and periodically, a summary of each retailer’s feedback and comments is forwarded to the owner of the outlet which enables them to use the feedback to develop and improve their own business. The feedback is forwarded as a summary only with no customer details forwarded; however, comments specific to your particular order experience may identify individual customers. We are happy to contact customers by email to forward any responses from retailers. For your peace of mind, we encourage retailers to respond via fillmybelly.com to protect our customers contact data.
All feedback is displayed on the website to enable users a better informed choice. Any comments you choose to leave will be displayed with your first name and first part of your postcode only eg. Tom, NG1. The feedback will be monitored and posted to the live site; we will not allow feedback of an offensive, abusive or unlawful nature. We reserve the right to moderate and remove posts at any time and without notice. Should you have reason to complain, please ensure you follow the correct complaints procedure to ensure a quick response from our Customer Service Team; providing feedback is not an alternative.
We strive to ensure that the retailers on our service are the ones that our customers want to order from. If you know of a particular favourite, please use the ‘Contact Us’ form to let us know their business name and address details. We will then contact them to see if they would like to join our service. Of course, if they do join, we will let you know straight away by email.
fillmybelly.com acts merely as an agent on behalf of the retailers and as such, if you have any grievance you should in the first instance contact the retailer. In the event that you would like to make a complaint, please use the ‘Contact Us’ form. We aim to resolve all complaints and on receipt of your communication, one of our Customer Service Team will look in to the matter straight away. Should your contact be sent after 23:30, our team will look into the matter as soon as possible on the next working day and you will be contacted and notified of the outcome.
All refunds are at the discretion of the retailer. If you are unhappy with your order, you must first contact the retailer who will be able to arrange collection of the order in question and if required, supply a replacement. You should be aware that we will only process a refund once authorisation from the retailer has been received. In the unlikely event that an order is not fulfilled however, we will of course refund your payment as quickly as possible.